Dedicated to providing unparalleled customer support and service, our Customer Service Team is the first point of contact to handle your inquiry. With instant access to the current status of all units in house for repair, this allows them to immediately answer questions such as unit status and parts availability. They also have access to our current pricing for bench test and overhaul cost for any unit we service. If you have any questions about unit support, pricing or turn time, one of our customer service representatives will be glad to assist you.

 

If you have any questions concerning price estimates, support or unit status, please contact Customer Service by telephone or email.

 

Margo Cline Director of Customer Service (716) 694-7060 Ext. #312

A complete listing of our Supported Components is available online, and we are continuously adding new support. If you have any questions about whether AERO is willing to add test and repair capability for a specific component, or to submit a Request for Proposal (RFP) our sales staff will be glad to discuss this with you.

Scott Carpenter

Director of Sales
(716) 694-7060

AERO’s quality control program is derived from F.A.R. Part-145, E.A.S.A. Part-145, and the C.A.S.E. 1-A standard. Our certifications can be viewed and downloaded from this website.

 

We maintain our own internal training department which is responsible for development of initial and recurrent training programs and administering the expanding training requirements of our industry. Training provided to all our employees ranges from regulatory requirements and updates to Human Factors and is provided by some of the best instructors in the industry.

 

For any questions concerning quality matters, our certifications, or vendor audits, please contact our Quality Management team by telephone or email.

 

Walter MacDonald

Director of Quality (716) 694-7060 Ext. #328

For information concerning Engineering Services, including MARTRON ATE support, please contact our Engineering Services team by telephone or email.

Tom Campbell

Director of Engineering
(716) 694-7060 Ext. #368

If you have technical questions concerning your repairs, please contact us by telephone or email.

 

Walter Mac Donald Operations Manager 716-694-7060 Ext: 328

For any questions regarding importing or exporting to/from Aero Instruments & Avionics, Inc. please contact

 

Derek Wisnieski
Import/Export ITAR Manager
716-694-7060 Ext: 347