Dedicated to providing unparalleled customer support and service, our account management team is the first point of contact to handle your inquiry. With instant access to the current status of all units in house for repair, this allows them to immediately answer questions such as unit status and parts availability. They also have access to our current pricing for bench test and overhaul cost for any unit we service. If you have any questions about unit support, pricing or turn time, one of our account managers will be glad to assist you:

 

Andrea Hannam – Senior Account Manager
 | (716)694-7060, Ext. 112

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Sarah Burns – Account Manager
 | (716)694-7060, Ext. 116

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Ethan Kimball – Account Manager
 | (716)694-7060, Ext. 114

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If you are a new customer or do not have an assigned account manager, please contact
Margo Cline - Senior Director of Sales Account Management
 | (716)694-7060, Ext. 103

A complete listing of our Supported Components is available online, and we are continuously adding new support.

Brandon Kaczmarz – Program Manager
 | (716)694-7060, Ext. 107

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Kathrine Viray – Sales and Marketing Manager | 

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Jordan Green – Regional Sales Manager | 

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Kevin Jenkinson – Regional Sales Manager | 

If we don't show stock in our LRU Sales list or repair capabilities search that you are looking for, contact Jim Krey and he will be glad to discuss this with you.

 

Jim Krey – Business Development Inventory Sales
 | (716)694-7060, Ext. 113

For any questions concerning quality matters, our certifications, or vendor audits, please contact our Quality Management team by telephone or email.

 

Dave Peters – Director of Quality  | (716)694-7060, Ext. 109

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Norm Titterington – Quality Assurance Manager  | (716)694-7060, Ext. 128

For information concerning Engineering Services, including MARTRON ATE support, please contact our Engineering Services team by telephone or email.

 

Tom Campbell – Director of Engineering  | (716)694-7060, Ext. 104

If you have technical questions concerning your repairs, please contact us by telephone or email.

 

Shawn Harvey – Senior Director of Operations  | (716)694-7060, Ext. 102