Dedicated to providing unparalleled customer support and service, our account management team is the first point of contact to handle your inquiry. With instant access to the current status of all units in house for repair, this allows them to immediately answer questions such as unit status and parts availability. They also have access to our current pricing for bench test and overhaul cost for any unit we service. If you have any questions about unit support, pricing or turn time, one of our account managers will be glad to assist you:

Andrea Hannam andrea@aeroinst.com, Ext. 112
Brandon Kaczmarz brandon@aeroinst.com, Ext. 107
Dan Mckeever dmckeever@aeroinst.com, Ext. 114
Lynn Shah lynn@aeroinst.com , Ext. 117
Chad Finsterbach chad@aeroinst.com, Ext. 115

If you are a new customer and do not have an account manager, please contact sales@aeroinst.com or give us a call at 716-694-7060, any of our team would be happy to help.

Margo Cline
Senior Director of Account Management
(716) 694-7060 Ext. 103

A complete listing of our Supported Components is available online, and we are continuously adding new support. If you have any questions about whether AERO is willing to add test and repair capability for a specific component, or to submit a Request for Proposal (RFP) our sales staff will be glad to discuss this with you.

 

Scott Carpenter

Vice President of Sales & Marketing
(716) 694-7060

AERO’s quality control program is derived from F.A.R. Part-145, E.A.S.A. Part-145, and the C.A.S.E. 1-A standard. Our certifications can be viewed and downloaded from this website.

 

We maintain our own internal training department which is responsible for development of initial and recurrent training programs and administering the expanding training requirements of our industry. Training provided to all our employees ranges from regulatory requirements and updates to Human Factors and is provided by some of the best instructors in the industry.

 

For any questions concerning quality matters, our certifications, or vendor audits, please contact our Quality Management team by telephone or email.

 

Norm Titterington

Quality Assurance Manager (716) 694-7060 Ext. #128

For information concerning Engineering Services, including MARTRON ATE support, please contact our Engineering Services team by telephone or email.

Tom Campbell

Director of Engineering (716) 694-7060 Ext. #104

If you have technical questions concerning your repairs, please contact us by telephone or email.

 

Shawn Harvey Senior Director of Operations 716-694-7060 Ext: 102